Betting Rules

1. General betting conditions

By opening an account, accessing a game or placing a bet with Sahara Sands Casino, you confirm that you have read and understood the rules that apply to your activity. These rules form part of the terms governing use of the website. If a game has specific instructions, those instructions apply in addition to these general rules. Where there is an inconsistency, the applicable game rules or specific promotional terms may take priority for that game or offer.

You are responsible for making sure that online gambling is lawful for you in the place where you are located. Laws may differ between Australian states and territories and may also apply differently depending on the type of betting product. You should not use the website if doing so would breach a law, court order or other restriction that applies to you. Sahara Sands Casino may restrict access to products or services where required by law, compliance processes or operational considerations.

• You must meet the minimum legal age and all other eligibility requirements that apply to online gambling in your location.
• You must provide accurate, current and complete information when registering and when responding to verification requests.
• You may only hold and use an account for yourself. An account must not be operated for another person or on behalf of an undisclosed third party.
• You must keep your login details secure and notify the website promptly if you believe your account has been accessed without permission.
• You must not use the website for unlawful activity, fraud, money laundering, collusion, cheating or any other improper purpose.
• You must not use software, devices or methods designed to interfere with the website, manipulate outcomes or obtain an unfair advantage.

Sahara Sands Casino may carry out identity, age, payment method, source-of-funds or other verification checks where appropriate. A bet, account action or transaction may be delayed, limited or reviewed while information is being checked. Failure to provide requested information may affect access to an account or the processing of relevant activity. You are responsible for keeping your account information up to date and for notifying the website if important details change.

Only one person may use an account, and the account holder remains responsible for activity completed through that account. You must not permit family members, friends or other people to access your account or place bets for you. If you suspect that another person has used your account, change your password where possible and report the concern through the available support channel.

2. Placing and accepting bets

Before confirming a bet, check the selected game, stake, lines, options, odds or other details displayed on the website. You are responsible for reviewing the bet slip or confirmation screen before submitting your bet. A bet is generally considered placed only when it has been received by the website and an on-screen confirmation or account record has been created. An incomplete form, unconfirmed selection or abandoned session may not create a valid bet.

A displayed price, balance, outcome or game status may change before a bet is accepted. The information shown at the time of acceptance is the relevant information for settlement, subject to these rules and the applicable game rules. The website does not guarantee that every attempted bet will be accepted. Bets may be refused, cancelled, restricted or subject to available limits where permitted by law and the applicable terms.

Bet confirmation and records

You should retain your bet confirmation and review your account history regularly. Account records may include the date and time of the bet, the selected product, the stake, the result and associated transaction information. If you believe a record is incorrect, raise the issue through the available support channel as soon as reasonably possible and provide enough information for the bet to be identified.

Game-specific rules

Each game may have its own rules covering eligible selections, rounds, features, bonus functions, minimum or maximum stakes, win calculations, progressive elements, interruptions and settlement. Those rules should be read before play. A game may also be unavailable in certain locations or to certain account types. Product displays and information pages are provided to assist with play, but they do not replace the full rules for the relevant game.

Once a game round has started, a player may not always be able to cancel, amend or withdraw a selection. Whether an action can be changed depends on the game design and the stage reached in the round. If you are uncertain about a selection, do not confirm it until you have checked the details shown on the screen. Leaving a game, closing a browser or losing an internet connection does not necessarily cancel a confirmed bet.

You should not place a bet if the information displayed appears incomplete, misleading or inconsistent with the relevant game rules. If a technical problem occurs while you are placing a bet, check your account history before trying again. Repeating an action without checking may result in more than one valid bet being recorded.

3. Outcomes, settlement and balances

Game outcomes are determined by the rules and technical operation of the relevant product. For games using random outcomes, each result is generated through the applicable game system and is not selected by individual staff members. Past results do not predict future results. A winning result does not guarantee that the next result will be favourable, and a losing sequence does not make a win more likely.

Bets are settled using the result recorded by the applicable game or betting system, subject to correction of an obvious technical or administrative error. Settlement may be delayed while a result is verified, an interruption is investigated or account information is reviewed. If an outcome cannot be confirmed reliably, the website may apply the relevant game rules or take another reasonable action permitted under the applicable terms.

• A bet placed with an insufficient available balance may not be accepted.
• A bet may not be valid if it was placed after a relevant closing time or after the game was suspended, unless the applicable product rules state otherwise.
• Duplicate bets, incomplete transactions or bets affected by a clear system error may be reviewed and corrected.
• A result shown incorrectly because of a display, data or technical fault may be amended when the underlying record is verified.
• Any balance adjustment should be checked against the account history and the rules for the relevant product.
• A pending result may remain unsettled until the relevant game or transaction records have been checked.

If Sahara Sands Casino identifies a material error in a price, game state, result, calculation or account balance, it may correct the error and reverse or adjust affected activity where appropriate. This may include removing an amount credited in error or restoring an amount wrongly deducted. The website will consider the available records and relevant rules when reviewing the issue.

Your account balance may include available funds, pending amounts, promotional amounts or other categories shown by the website. These categories may be subject to different conditions. You should check the relevant information before attempting to wager, withdraw or transfer funds. A balance displayed on screen is not necessarily final if a transaction, result or account review remains pending.

Technical interruptions

Internet connections, devices, payment services and software can experience interruptions. Sahara Sands Casino does not treat an unsuccessful or incomplete attempt as a confirmed bet unless the applicable systems record it as accepted. If a confirmed round is interrupted, the result may be completed or settled according to the relevant game rules. Do not assume that an interruption has cancelled a bet; check the account record first.

4. Payments, promotions and account reviews

Deposits, withdrawals and other account transactions are subject to the payment methods displayed on the website, applicable payment provider requirements and any verification checks. You should use a payment method held in your own name unless the website has expressly approved another arrangement. A transaction may be declined, delayed or returned where information is incomplete, a payment method is not supported, a security concern exists or further checks are required.

You must not use payment methods or account details belonging to another person without permission and approval where required. Payment providers may apply their own terms, processing requirements or charges. Sahara Sands Casino cannot guarantee that every payment method will remain available at all times. If a transaction appears not to have completed, check your account and payment provider records before submitting another request.

Promotions, rewards and promotional betting products may have separate conditions. These may describe eligibility, qualifying activity, time limits, restricted games, contribution rules, maximum benefits, withdrawal conditions or other requirements. Read the full promotional terms before opting in or relying on a promotion. If a promotional term conflicts with a general rule, the specific promotional term will normally apply to that promotion.

A promotion may be withdrawn, changed or refused where permitted by its terms or where there is suspected misuse. You should not create multiple accounts, use another person's details or attempt to structure activity to obtain a promotion unfairly. Promotional balances may not be treated in the same way as deposited funds, and any applicable wagering or other conditions should be checked before play.

Sahara Sands Casino may review account activity for security, integrity, compliance and responsible gambling purposes. This can include checking unusual betting patterns, multiple accounts, payment activity, device information, location information or activity that appears inconsistent with the account holder's information. The website may take action allowed by the applicable terms and law if it finds suspected misuse, false information, prohibited conduct or a breach of these rules.

Disputes and corrections

If you have a question about a bet, result, balance or transaction, first check the relevant game rules and your account history. Then use the available support options, giving the date, approximate time, game name, amount and any confirmation or reference information. Do not send passwords or complete payment details through an unsecured message. Reviews are based on the records available to the website, including transaction logs, game records and system information.

If a dispute cannot be resolved immediately, you may be asked to provide further information so the relevant activity can be identified. Keep copies of confirmations and correspondence relating to the issue. A review of a disputed bet does not automatically change its status, and any adjustment will be made in accordance with the applicable rules and verified records.

5. Responsible and fair play

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Set a budget before you play and use only money you can afford to lose. Do not borrow money to gamble, chase losses or continue playing because you feel under pressure to win. Take regular breaks and avoid gambling when affected by alcohol, medication, stress or other factors that may affect your judgement.

• Decide how much time and money you will spend before starting.
• Keep gambling funds separate from money needed for household costs and other commitments.
• Review your activity and account balance rather than relying on memory.
• Use available limits, breaks, account restrictions or self-exclusion tools if gambling is becoming difficult to control.
• Ask for help from a qualified gambling support service if gambling is causing financial, personal or emotional problems.
• Do not allow another person to use your account or place bets for you.
• Remember that no betting system, pattern or strategy can guarantee a win.

You can request information about the responsible gambling tools available through the website. These tools may include deposit controls, activity reminders, cooling-off options, account restrictions and self-exclusion, subject to the features available and the requirements that apply to your account. A request to restrict play should be treated seriously, but you should also consider blocking access to gambling services and seeking independent support where needed.

If you think gambling is affecting your finances, relationships, work, study or wellbeing, stop playing and seek support. You do not need to wait until a problem becomes severe. Speaking with a trusted person or an appropriate support service can help you review your options. If you feel distressed or unsafe, seek urgent assistance through the appropriate emergency or health service in your location.

Changes to these rules

Sahara Sands Casino may update these Betting Rules from time to time to reflect changes to products, technology, legal requirements or operating procedures. The current version published on the website applies to future activity from the time it takes effect. You should review this page and the rules shown within a game before placing a new bet. If you do not accept an updated rule, stop using the relevant service and follow the available account closure or restriction process.