Privacy Policy

1. About this Privacy Policy

This Privacy Policy applies to information collected through the Sahara Sands Casino website, account services and communications connected with those services. It is intended to give players in Australia a clear, general explanation of the types of information an online casino may handle and the reasons for doing so.

The information collected can depend on how you use the website, which features you access, whether you open or maintain an account, and whether you contact support. Information may be provided directly by you, collected automatically when you use the website, or received from service providers that help operate online gambling services.

This policy should be read together with the website terms and conditions and any privacy notices shown when information is collected. A particular feature or service may provide additional information about how data is used. If there is a specific notice for a feature, it may apply alongside this policy.

Providing accurate information

Players should provide information that is accurate, complete and current when creating or using an account. Keeping account details up to date helps with verification, payment processing, account security and customer support. If your information changes, you can ask for it to be corrected using the contact process described in this policy.

We may need to confirm your identity before making changes to account information or responding to a privacy request. This helps protect personal information from unauthorised access and prevents someone else from making changes on your behalf.

2. Information we may handle

The information handled by an online casino can vary according to the services you use and the requirements that apply to your account. Common categories of information may include the following:

• Account details, such as your name, date of birth, contact details, username, account preferences and information needed to create and manage your player account.
• Identity and verification information, including documents or details used to confirm identity, age, eligibility, account ownership or other information required for verification checks.
• Payment and transaction records, including deposits, withdrawals, wagers, gaming activity, payment method details, transaction references, account balances and adjustments. Payment providers may process full payment information directly, while the casino may receive the information needed to confirm and record a transaction.
• Device and technical information, such as your internet protocol address, browser type, operating system, device identifiers, approximate location information, language settings, access times and records of how the website is used.
• Cookie and similar technology data, including information about pages visited, preferences, login activity, session information and interactions with website features.
• Communications and support records, including messages, questions, feedback, complaints, identity checks connected with support and records of actions taken to assist you.
• Marketing preferences, responsible gambling choices, account restrictions and records of communications you have received, accepted, declined or requested.

Some information may be required before an account can be opened, used or supported. If you do not provide information needed for verification, payment processing, account security or a legal requirement, some services may not be available. We may also receive information from third parties, such as identity verification, payment, fraud prevention, technology and support providers, where this is needed to provide services or protect the website.

Please avoid sending unnecessary sensitive information through ordinary messages. When information is requested for verification or support, provide only the documents and details needed for the relevant purpose and follow any instructions shown on the website.

3. How and why information is used

Information is generally used to operate Sahara Sands Casino and provide a reliable, secure account experience. The purposes may include:

• Creating, maintaining and administering your account, including managing your profile, preferences, account balance and access to available features.
• Processing deposits, withdrawals and other account transactions, and keeping accurate records of gaming and payment activity.
• Confirming identity, age and account ownership, and completing verification checks that may be needed before or during the use of services.
• Detecting, preventing and investigating fraud, money laundering, account misuse, collusion, unauthorised access and other activity that may compromise players or the website.
• Meeting legal, regulatory, tax, accounting, record-keeping and other obligations that apply to online gambling services.
• Providing customer support, responding to enquiries, resolving complaints, investigating disputes and communicating about account or service matters.
• Maintaining, testing, securing and improving the website, including diagnosing technical problems and understanding how features are used.
• Sending service messages, such as account, security, transaction or policy updates, where those messages are needed to operate or protect the account.
• Sending marketing communications where permitted and where you have chosen to receive them, and recording or applying your communication preferences.
• Supporting responsible gambling processes, including applying account settings, restrictions or requests that you make through available services.

We may use information where it is needed to provide a service you request, to take steps connected with an account, to meet a legal or security obligation, to protect players and the website, or where you have provided consent. The appropriate reason for handling information can depend on the type of information and the purpose for which it is used.

Sharing information with service providers

Information may be shared with organisations that help provide or support the website. These may include payment processors, identity and age verification providers, fraud prevention services, technology and hosting providers, customer support tools, security providers, professional advisers and communication services.

Service providers should receive information only as needed for their relevant service or purpose and may have their own privacy responsibilities. Information may also be disclosed where reasonably necessary to protect the website, enforce applicable terms, respond to lawful requests, investigate suspected wrongdoing, protect a person’s safety or support a business change.

Information is not intended to be disclosed for unrelated purposes. Where information is shared, reasonable steps may be taken to limit the disclosure to what is relevant and necessary for the particular purpose.

4. Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support account functions, understand website performance and help make content or communications more relevant. Some cookies may be placed by service providers that help with analytics, security, payments or other website functions.

You can manage, restrict or delete cookies through your browser settings. If you block, delete or limit cookies, some website features may not work correctly, and account or session functions may be affected. Browser settings differ, so check the help information for the browser or device you use.

Security measures

Reasonable technical, organisational and administrative measures may be used to protect information from unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, security monitoring, verification procedures, secure communications and limiting access to people or providers who need information for a legitimate purpose.

No website, internet connection or electronic storage system can be guaranteed to be completely secure. Players should use a strong and unique password, keep login details confidential, avoid sharing access to their device or account, and contact support promptly if they suspect unauthorised access or unusual account activity.

How long information is kept

Information is generally kept for as long as it is needed for the purpose for which it was collected, to administer an account, resolve a matter, protect the website, or meet applicable business and legal requirements. Some records must be kept for a period required by law even after an account is closed. This can include identity, payment, transaction, security and account records.

When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of, subject to any continuing obligation to retain it. Closing an account does not necessarily result in the immediate deletion of every record connected with that account.

5. Your choices, data rights and contact

Depending on the circumstances and applicable requirements, you may be able to ask about the personal information held about you and how it is used. You may also have rights to request access, correction or deletion of your data, and to withdraw consent to marketing communications.

These rights are not always absolute. A request may need to be refused, limited or delayed where information must be retained by law, where deletion would affect security or fraud prevention, where another person’s information is involved, or where your identity cannot be confirmed. We may explain any relevant limitation when responding to a request.

How to exercise your data rights

To exercise your data rights, including requesting access to your data, correction of inaccurate data, deletion of your data, or withdrawal of consent to marketing, contact support@saharasandscasino.click. Please explain what you are requesting and provide enough information for us to identify the relevant account or records.

• Access: ask for confirmation about whether information is held about you and, where appropriate, a copy or explanation of that information.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: ask for information to be deleted where there is no continuing reason or legal requirement to keep it.
• Marketing consent: withdraw your consent to receive marketing communications. You can also use an unsubscribe option in a marketing message where one is provided.

Do not send passwords, full payment card numbers or other unnecessary security information in an initial request. We may ask for additional information to confirm that a request comes from the relevant player. This verification step is intended to protect your account and personal information.

Withdrawing consent to marketing does not necessarily stop service, account or security messages that are required to manage your account. It may also take a short period for communication preferences to update across all systems. A deletion request may not remove transaction, verification, security or other records that must be retained for a period required by law.

Policy updates

This policy may be updated when services, technology, legal requirements or information-handling practices change. The latest version will be made available on the website, and material changes may be communicated through an appropriate account or website notice. If you have a privacy question or want to make a data request, use support@saharasandscasino.click.